No change
So we still haven't received Dan's Christmas present. We got all excited last night when we found a notice from the USPS on our door, but it turned out to be a gift from Dan's brother. Thanks, Adam, for the gift. :)
Here's what I wrote to Amazon today:
We have not received the package. In our conversations with DHL and attempting to track the package, we learned that DHL considers the package lost. The post office is unable to locate the package or even verify that DHL passed it on to them. As it was explained to us, DHL delivers several packages and a manifest to the USPS. No one on either side verifies that the packages listed on the manifest actually change hands. The USPS doesn't match up their new tracking numbers with the DHL tracking numbers. True, the DHL tracking system says they delivered it to the USPS on 12/18, but *no one* can tell us what happened after that morning.
Essentially, the gift for my husband is gone. We got excited yesterday when we had a slip to pick up a package from the USPS, but it wasn't the gift ordered from Amazon. Obviously, our shipping address was correct since we received both of the other packages we ordered at the same time (one shipped from Fossil and the other from SilverSpeck.com) with no problems. The only option we can see is that Amazon replace the order free of any other charges *AND* ship the new package via a method other than DHL. UPS or FedEx would be far more appropriate. Should we someday receive the original package, we would be happy to return it to Amazon.
I have never had any issues receiving orders from Amazon before this. The difference is the use of DHL; all my other packages have come either straight through the postal system or UPS. I've always relied on Amazon to exceed my expectations. I hate the disappointment I feel as a result of this situation.
I haven't heard anything back yet.
