If I rolled my eyes any harder, I'd pull a muscle
WARNING: This is a vent.
If you followed my story through much of my infertility journey, you may remember my experiences with The RE from Hell and his Staff of Incompetents™. At the time I was being seen by him, he really had only one person I dealt with: Tina the Incompetent. Sometime between my injectable cycle (June 2007) and my BFP, Tina went away and was replaced by even more incompetent people. Really, they make Tina seem like the patron saint of competence. So I got my BFP and called to schedule a beta. Of course, it was a Saturday and I had to leave a message. No one called me back. So I had to keep calling on Monday morning to get a human, who proceeded to act as if no message had ever been left. Sure. Whatever. And in the time between June and January, the practice had switched computer systems and had no (computer) record of me. Thankfully, by the time I showed up to talk to the doc, they'd located my paper chart. Yay! I got my order for the beta draw and proceeded to the hospital to be stuck. The phlebotomist told me the doc's office would have the results in two hours, so I waited four before calling. No, we have nothing, she said. Gah. I continued calling all afternoon, often getting an answering machine or voicemail, until finally just before closing I got through to a person who said they'd JUST gotten a fax. More likely? They just hadn't been looking. But whatever.
So now my midwife needs a copy of my surgery report. I know this two-pager is in my chart with the RE's office. I call and ask Christine the Truly Incompetent what I need to do to get a copy of this report. She says she'll email me the release form. After over two weeks and receiving no such email, I go online to the RE's website for his fax number and write a little release form of my own that D will fax from his office. Yeah. The fax number doesn't work. D tries calling the RE's office. Voicemail. He leaves a message asking them to call back with their fax number. No call. After over a week, I just call the RE's office again. I don't say who I am or anything, just ask for the fax number. I get it and call D with it so he can finally fax the stinking release, over a week after I wrote it and sent it to work with him.
Today, I get a call (wow, next-day service!) from the RE himself. It comes up as Restricted, so I don't answer. He leaves a voicemail for me. They cannot find my chart. So I'm to call the medical records department at the hospital for the surgery report.
Holy crap. Do the examples of incompetence just never dry up?
If you followed my story through much of my infertility journey, you may remember my experiences with The RE from Hell and his Staff of Incompetents™. At the time I was being seen by him, he really had only one person I dealt with: Tina the Incompetent. Sometime between my injectable cycle (June 2007) and my BFP, Tina went away and was replaced by even more incompetent people. Really, they make Tina seem like the patron saint of competence. So I got my BFP and called to schedule a beta. Of course, it was a Saturday and I had to leave a message. No one called me back. So I had to keep calling on Monday morning to get a human, who proceeded to act as if no message had ever been left. Sure. Whatever. And in the time between June and January, the practice had switched computer systems and had no (computer) record of me. Thankfully, by the time I showed up to talk to the doc, they'd located my paper chart. Yay! I got my order for the beta draw and proceeded to the hospital to be stuck. The phlebotomist told me the doc's office would have the results in two hours, so I waited four before calling. No, we have nothing, she said. Gah. I continued calling all afternoon, often getting an answering machine or voicemail, until finally just before closing I got through to a person who said they'd JUST gotten a fax. More likely? They just hadn't been looking. But whatever.
So now my midwife needs a copy of my surgery report. I know this two-pager is in my chart with the RE's office. I call and ask Christine the Truly Incompetent what I need to do to get a copy of this report. She says she'll email me the release form. After over two weeks and receiving no such email, I go online to the RE's website for his fax number and write a little release form of my own that D will fax from his office. Yeah. The fax number doesn't work. D tries calling the RE's office. Voicemail. He leaves a message asking them to call back with their fax number. No call. After over a week, I just call the RE's office again. I don't say who I am or anything, just ask for the fax number. I get it and call D with it so he can finally fax the stinking release, over a week after I wrote it and sent it to work with him.
Today, I get a call (wow, next-day service!) from the RE himself. It comes up as Restricted, so I don't answer. He leaves a voicemail for me. They cannot find my chart. So I'm to call the medical records department at the hospital for the surgery report.
Holy crap. Do the examples of incompetence just never dry up?
